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Case Study: Viessmann Boiler Installation in Salem, MA

The Merry family noticed an increased level of discomfort in their Salem, MA home. Also, their energy bills had skyrocketed. Since their boiler also provided their home’s hot water, they could not rely on it to deliver enough hot water to get through a short shower.

By the end of the winter, they decided to call Townsend Energy. They had reached the point where they did not want to deal with these issues anymore.

Upon inspecting their Crown boiler system, we confirmed that it was old, inefficient, and had exceeded its expected lifespan. Therefore, it was incapable of performing well. It was not repairable.

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"We have been a customer of Townsend Energy, formerly Bursaw Oil, for over 20 years. Over the course of the last 2 decades, we have had many different Townsend techs come by to service our boiler until we met Dick in 2004 when he came to install our water heater. During the install in 2004, he was very good from start to finish, explained how things work, patiently answered all our questions, and thoroughly performed his checklist on the equipment. Needless to say, we have been asking for Dick every time our boiler needs service including tune-up. Most recently, Dick came to install the power venter for us on 02/14/18. This was to replace the aging power vent. Again, he came first thing in the morning and finished the job professionally. In our opinion, he is a highly valuable asset to your company. We all know not all techs are the same. Once you find a good one, you stay with him." - David W., Townsend Energy customer